Administration Needs
TOSHINA PRASAD
Executive Assistant / Agent Onboarding
925-398-6808 x111
Toshina@ERMRealty.com
What should you contact Toshina for:
- Intial onboarding – licensing and system logins
- scheduling use of our “hotel” office or conference room
- Use of open house and for sale signs
- Changes to contact information
Accounting / Commission Payments
TIM AMIN
Sr. Accountant
925-398-6808 x113
Accounting@ERMRealty.com
What should you contact Tim for:
- All commission payments due
- All questions with fees charged
- Updating your compensation plan as a Loan Officer
- Updating ACH Information
- 10-99 / W-2 questions
Realtors Needing Lending Help
NICK J. MINEO
Sr. In-house Mortgage Loan Officer
925-398-6808 x109
Nick@ERMLoans.com
What do you contact Nick for:
- Excel Realtors, you need to be partnering with the best in the lending business.
- Pre-approvals for your clients
- Personal loans for yourself
- Co-branded landing pages for your clients to access lending information
Lending Section
JENNIFER NAY
Funding and Post-closing Manager / New Loan Officer Liaison
925-398-6808 x143
Jennifer@ERMLoans.com
What do you contact Jennifer for:
- As a new loan officer to Excel Jennifer will be assigned to you for your first 3 loans completed.
- First 3 loans – learning the Excel process
- Funding Issues on loans
JULIA BELICHEVA
Loan Processing / Compliance Manager
925-398-6808 x108
Julia@ERMLoans.com
What do you contact Julia for:
- All loan processing issues not solved after talking to your assigned processor or the Processing Team Lead (Shayan).
- Tough loan scenarios
- Compliance issues
- Logins to lenders
- Issues with LendingPad
- Loan Officer Concerns / Questions
SHAYAN DOLATSHAHI
Loan Processor Team Lead Manager
925-398-6808 x107
Shayan@ERMLoans.com
What do you contact Shayan for:
- Issues with your assigned processor
- Issues with the processing process in general
- Ideas on how to make the process better
- As your assigned processor – Once your loan if registered and disclosed all issues up to the funding of the loan
EDDIE PIZARRO
Disclosure Specialist
925-398-6808 x116
EPizarro@ERMLoans.com
What do you contact Eddie for:
- Initial submission of your loan
- Registering loans at your selected lender
- Initial disclosures
- Initial credit package upload to underwriting
- Issues with AUS or if you need AUS on a pre-qualification
JASMINE HARGROVE
Loan Setup / Disclosures
925-398-6808 x110
Processing@ERMLoans.com
What do you contact Jasmine for:
- All new loan submissions
- Title / escrow fees
- All 4506 / SSA / Flood Certs
- Initial disclosures
SANDRA TORRES
Loan Processor
925-398-6808 x118
Sandra@ERMLoans.com
What do you contact Sandra for:
- After your loan is registered and disclosed, you will be assigned to a processor.
- All issues with the loan from approval to funding.
- Ordering your appraisal
- VOE’s
FASHIA FLOWERS
Funding
925-398-6808 x124
Fashia@ERMLoans.com
What do you contact Fashia for:
Once your loan is ready for funding, Fashia is responsible for the funding of your loan
Real Estate Section
ASHLI HUDSON
In-house Transaction Coordinator
925-398-6808 x105
Ashli@ERMRealty.com
What do you contact Ashli for:
- Transaction coordinator services
- All Broker demands needed
- Skyslope issues
Executive Team
LOUISA BLAKE NAUROTH
EVP of Real Estate Sales and Operations
925-398-6808 x102
Louisa@ERMRealty.com
What do you contact Louisa for:
- All issues with Real Estate transactions in progress
- Marketing assistance
- Listing presentations
SHAWNACY M. NAUROTH
President & CEO
925-398-6808 x101
Shawnacy@ERMRealty.com
What do you contact Shawnacy for:
- Any issue that could not be solved by other members of our team
- Legal issues on transactions
- Ideas on how we can improve each aspect of this company
