Privacy Policy
Last Updated: January 2025
- Introduction
Welcome to the website for Excel Realty & Mortgage, Inc. (https://TeamERM.com). We are committed to protecting your privacy and maintaining the confidentiality and security of your personal information. This Privacy Policy describes the types of personal information we collect from visitors and users of our website located at https://TeamERM.com (the “Site”), how we use and share that information, and your choices regarding that information.
This Privacy Policy describes how Excel Realty & Mortgage (“Company,” “we,” “us,” or “our”) collects, uses, maintains, and discloses information from users (“User” or “you”) of our website (the “Site”) and all products and services offered by Company.
As a financial services provider, we comply with the Gramm-Leach-Bliley Act (GLBA) and its implementing regulations, as well as other applicable U.S. state and federal laws, including the California Consumer Privacy Act (“CCPA”) and related state privacy laws where applicable.
By using our Site, you acknowledge that you have read and understand this Privacy Policy.
- Information We Collect
Personal Information:We may collect personal information that you voluntarily provide to us, such as:
Contact Information: Your name, email address, phone number, and mailing address.
Financial Information: Information you provide when applying for a mortgage or other financial products, including income, employment details, credit history, and Social Security number (where necessary).
Transaction Information: Records of your inquiries, interactions, and transactions with us.
Non-Personal Information: We may also collect non-personal information about your use of our Site, including:
Device and Usage Information: IP address, browser type, operating system, pages visited, and time spent on the Site.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, analyze website performance, and personalize content. For more details, see Section 7.
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How We Use and Collect Your Information
We use the personal information we collect for purposes including:
Providing Services: Processing mortgage applications, verifying your identity, and delivering requested products or services.
Communication: Responding to your inquiries, sending you relevant updates, and providing customer support.
Compliance and Legal Obligations: Complying with applicable laws, regulations, or legal processes, and maintaining records for regulatory, auditing, and compliance purposes.
Improvement and Personalization: Understanding how users interact with our Site, improving our offerings, and personalizing user experiences.
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How We Share Your Information
We may share your personal information with:
Service Providers and Partners: Third-party vendors who assist with our business operations, such as loan processors, credit reporting agencies, analytics providers, and IT services, under contractual obligations that protect your information.
Affiliates: Our affiliates, only as permitted by law and consistent with the purposes described in this Privacy Policy.
Legal and Regulatory Entities: Government regulators, law enforcement, or other parties as required by law, legal process, or court order.
Business Transfers: In connection with a merger, sale, acquisition, or other change in ownership or control.
We do not sell your personal information. We may share limited customer information for joint marketing or other permitted purposes in compliance with GLBA and other applicable laws.
SMS Consent: When we receive SMS Consent, we do not share that SMS consent with third parties.
SMS/Text Messaging:
No Mobile Information Sharing: No mobile information will be shared, as described in §5.1.4 of CTIA Messaging Principles and Best Practices, with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Consent to Messaging: Users may consent to messaging by filling out a form on the website where they can consent to receive notification messages from our company. This form may also include an option to receive product updates and/or marketing messages. The messaging disclosure is displayed to users via this form. By submitting your phone number, you are authorizing us to send you text messages and notifications. Message frequency may vary. Message/data rates apply. Reply STOP to unsubscribe to a message sent from us. Carriers are not liable for delayed or undelivered messages. Text HELP for help.
Message Frequency: Message frequency varies per user.
Message and Data Rates: Message and data rates may apply.
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Your Rights and Choices
Access, Correction, and Deletion:
You may request access to the personal information we hold about you, and you may request that we correct or update it if it’s inaccurate.
You may request the deletion of certain personal information, subject to our obligation to retain information for legitimate business or legal reasons.
Opt-Out of Marketing Communications:
You may unsubscribe from marketing emails by following the instructions provided in those communications or by contacting us at the information in Section 14.
State-Specific Rights (Including California Residents):
If you are a California resident, you have the right to know what personal information we collect about you, request deletion of that information, and opt out of certain sharing arrangements. You also have the right not to be discriminated against for exercising these rights.
To exercise these rights, please contact us as described in Section 14.
Do Not Track: Our Site does not currently respond to “Do Not Track” signals.
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Data Security and Retention
Security Measures: We use technical, administrative, and organizational safeguards to protect the confidentiality and security of your personal information. These measures may include encryption, secure data storage, restricted access controls, and regular security assessments.
Data Retention: We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with applicable laws and regulations, and maintain appropriate records for regulatory, auditing, or compliance needs.
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Cookies and Other Tracking Technologies
We use cookies and similar technologies to improve user experience, analyze traffic, and personalize content. You can adjust your browser settings to block or alert you about cookies. However, disabling cookies may affect the functionality of our Site. -
Children’s Privacy
Our services are not intended for website visitors under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information about a child, please contact us, and we will take steps to delete such information. -
External Links
Our Site may contain links to external websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any external websites you visit. -
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. -
GLBA Privacy Notice
As a financial services provider, we may provide a separate GLBA Privacy Notice outlining how we collect, share, and protect your financial information. In the event of any conflict between this Privacy Policy and the GLBA Privacy Notice, the GLBA Privacy Notice will govern. - ADA Accessibility Statement:
We’re committed to providing a website that is accessible to all its customers and compliant with accessibility guidelines. We are continually making improvements to meet these guidelines, and our website has been designed with accessibility in mind. If you need assistance or have specific questions or feedback about this site’s accessibility, please contact us.
- Licensing:
Our company is not endorsed by, nor acting on behalf of or at the direction of, the U.S. Department of Housing and Urban Development, Federal Housing Administration, the Veterans Administration, the U.S. Department of Agriculture, or the Federal Government. This material is informational only and does not constitute an offer to lend or recommend available products. This is not an advertisement to extend credit as defined by Regulation Z nor an application for credit as defined by RESPA/Regulation X. All applications are subject to underwriting guidelines and approval based upon the credit, assets, value of subject property, and borrower’s ability to repay. Not all applications may be eligible for or qualify for all loan products offered. All loan programs, terms, rates, fees, and conditions are subject to change without notice. Some loan products may not be available in all states. Please speak with one of our loan originators for more details.
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Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Excel Realty & Mortgage, Inc.
Attn: Privacy Department
7031 Koll Center Parkway Suite 190 Pleasanton, CA 94566
1-833-33-Excel
Last Updated: January, 2025
