Dear Shawnacy,
Thank you so much for helping me out on this one. I was going back and forth with the wholesale underwriter trying to figure why she countered the loan. Once I got to the bottom of it, I was able to show her that her numbers were not correct, and she agreed to make the changes. That was earlier in the day. I just happened to check the updated LE that was emailed to the borrower and to my dismay no changes had been made. It was still incorrect, and it was ugly.
The underwriter was gone for the day, so I immediately sent an email to you asking for your help before the borrower accessed the updated LE. You got involved and I got a call within the hour expediting a new, and most importantly, corrected LE. That would never have happened without your involvement, so again thank you!
Have a great evening,”